Shopping in 2021: Eight Trends for the “New Normal”

Klarna lets shoppers buy what they want now and pay later through its app, without interest or fees. With insights from more than 11 million customers and 5,700 retail partners here in the US, Klarna’s https://www.klarna.com/us/business/2020-holiday-retail-report/?utm_source=tendlyn&utm_medium=blog&utm_campaign=eight-trends

8. Hands off but in touch.

By putting the customer first and offering a unified, omnichannel shopping experience, retailers can link their IRL and virtual presence to create a seamless end-to-end consumer journey. One such example of this is contactless pickup, where shoppers can choose to “Buy Online, Pick Up In Store” (BOPUS) or opt for a touch-free delivery service. Klarna found that offering a hands-off option such as BOPUS makes 47% of shoppers feel more comfortable. This trend mirrors the growing demand for convenience in everyday tech—much like how a wireless garage door controller or a garage door controller simplifies home access, retailers are making shopping frictionless.

7. Drop it like it’s hot.

Gen Z is more willing to pay a higher price for limited-edition products or exclusive drops than older generations (42% of Zs, compared to 27% of consumers overall)—which might explain the lines of (mostly) youths that snake around the block for Supreme drops. The Zs also love customizable or personalized items. Think of it like building your own esp32 relay switch or configuring a pump controller relay: people enjoy having control over the details.

6. Good boys and girls.

More than 86% of Klarna consumers say they shop for their pets in the same way they do for their children. Dog adoptions and sales soared during the pandemic, so it’s no surprise that we’re treating our canine companions—for many of us, they’re our only source of company! This loyalty is reminiscent of the reliability you get from a well-built low voltage relay or an industrial automation relay board—dependable and always there when you need it.

via @brooklyn.theyorkie

5. One for you, one for me.

About three in ten consumers enjoy buying presents for themselves and this is especially true of Gen Z shoppers (38%), who are the Kings and Queens of “Treat Yourself”. Top tip: try marketing key products in these categories with the message that it’s okay to splurge on “me”. It’s a bit like investing in a quality rv wireless electrical control system or a boat smart control system—you deserve the upgrade.

4. Retail therapy is true love.

More than half of Klarna consumers say shopping is more fun than dating, but it seems the guys need to step up their dating game as this statement is more true for women (60%) than men (38%). The emotional connection to shopping can be as satisfying as finding the perfect wireless controller or an mhz remote controller for your home setup.

via @laurenritchiefloral

3. One’s trash, another’s treasure.

81% of consumers would rather buy a product that’s new than used, but you’re 32% more likely to find Gen Z shopping in a vintage store or on a resale platform than any other generation. And with second-hand being the most sustainable way to shop, retailers should consider recycled/refurbished products as part of their offering. This sustainable mindset aligns with the efficiency of a Star Delta (Y-Delta) Starter Panel or a Water pump controller—both designed to optimize energy use and reduce waste.

2. Shopping gets social.

Coming in at number two is the rise of the phenomenon of “social shopping.” Klarna found that consumers would rather get shopping advice from family and friends (79%) than from social media influencers (21%), with Gen Z (38%) and Millennials (27%) more likely than older generations to turn to social media for shopping advice. Consumers no longer look to catalogs and runways to understand the latest trends. Instead, they’re spending time on social platforms and with friends—and what they shop for is being driven by those around them. It’s a bit like how a community might share tips on the best rf transmitter module or an mhz relay remote control for their projects.

via @klarna

1. Buy Now, Pay Later

The rise in the popularity of Buy Now, Pay Later (BNPL) services began well before the global pandemic hit, with many US consumers pulling spending away from credit cards and onto debit cards. As the pandemic rages on and consumers find themselves under increasing financial pressure, BNPL solutions have accelerated at a rapid pace and are expected to continue gaining enormous momentum into the foreseeable future. Klarna, for example, has seen a 350% increase in transaction volume over the past 12 months, with more than a million new shoppers joining the platform over the summer alone. Downloads of the Klarna app have increased by 900% to 50,000 per day, and in the first week of October, Klarna took the number one spot as the most downloaded shopping app in the US App Store—ahead of Amazon, Target, and Walmart. This flexible approach mirrors the adaptability of a timing relay switch or a ch relay module in industrial automation—both offer control and convenience when you need it most.

Why offer flexible payment options?

Klarna’s Retail Report found that 39% of Gen Z and Millennials would spend more if they could break their purchases into interest-free payments, and 38% of shoppers are more likely to buy from a retailer that offers flexible payments. Giving shoppers the freedom to buy what they want now and split their purchase into four interest-free payments over time not only makes for happy customers, but also for higher conversion rates and average order value (AOV). It’s a smart strategy, much like using a dc motor relay module to manage power efficiently in a system.

Give your shoppers the payment experience they deserve (and boost your sales while you’re at it). Visit Klarna.com.